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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

While we make every effort to ship orders right away, not all orders will ship same day. During the holidays orders may be up to 5 business days out. Once your order actually ships, it can take up to 10 days to reach you. Generally it takes approx. 4 days to go from coast to coast. Again this can fluctuate greatly around the holidays.

Before calling to inquire about your order, please  see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Order placed on:                                               Usually ship on:

Monday

Tuesday or Wednesday

Tuesday

Tuesday or Wednesday

Wednesday

Wednesday or Thursday

Thursday

Thursday or Friday

Friday

Friday or Monday

Saturday

Monday or Tuesday

Sunday

Monday or Tuesday

How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. If the order has already shipped, you can not cancel or return the items. Wine Charms are not returnable. Order that are refused will be charged a shipping and handling fee of $7.25
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order. We also send you a email with your tracking information upon shipment. You may want to check your spam box.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 425.432.4893 for assistance.

Please note: If the carrier has chosen to leave your package (without delivering directly into your hands) this is considered "Delivered". If you cannot find your package or someone has stolen it from where the carrier left it, you will need to file a complaint against the carrier to seek reimbursement. It is not our responsibility to reimburse you. You agree to these terms when you place an order on our site, if you do not agree then either do not place an order with us, or contact us directly and request "signature required" delivery. This will protect the delivery of your order.

VRC Co. does not tolerate fraudulent claims of non-delivery to your credit card companies. Any claims that show a delivered status, will be charged a $25.00 fee regardless of credit card companies dispute findings. If you do not agree to these terms, do not order from us.
An item is missing from my shipment.
  Some items on your order may be on back order and in some cases out of stock. Click the "My Account" link at the top of the page to view the tracking information.  Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service  1 425 432-4893 for assistance.
When will my backorder arrive?
  We maufacturer all of our products. Sometimes, an item may be out of stock, or delayed in production due to mechanical failure. In this case, you will receive an email notifying you of your options regarding back-ordered products. If you feel you should have already received your back-ordered item, feel free to call 425.432.4893 to get an update.